1. What is AstroVastuStores all about?

AstroVastuStores is your one-stop online destination for carefully curated spiritual and Vastu-inspired products. From energizing tools and sacred décor to astrology & Vastu remedies, we offer items designed to support mindfulness, positivity and inner balance.

2. What kind of spiritual products do you sell?

We offer a wide range of items such as (examples):

• Crystals & gemstones
• Yantras & spiritual charts
• Pooja / ritual essentials
• Vastu & feng shui remedies
• Spiritual décor and accessories

Our collection is regularly updated, so you can keep discovering new and meaningful products.

3. Are your products blessed, energized or “ready to use”?

Many of our products are cleansed and spiritually energized following traditional methods before dispatch (where mentioned in the product description).
You can also perform your own simple rituals or prayers at home to connect better with your product and set your personal intentions.

4. Do I have to believe in astrology or Vastu for your products to help me?

Not necessarily. Many people use our products as tools for:

• Focusing intentions
• Creating a peaceful, positive environment
• Supporting meditation, prayer or mindfulness

Astrology and Vastu are traditional belief systems. You can approach them spiritually, culturally, or simply as a way to bring more awareness into your life.

5. How do I choose the right product for myself?

You can choose based on:

• Your current goal (peace, focus, protection, abundance, etc.)
• Your zodiac sign, birth details or Vastu needs (if you follow them)
• Simply what you feel intuitively drawn to

If you’re confused, look for our “Recommended For” or “Best For” section on each product page, or contact us for guidance.

6. Do these products guarantee specific results in my life?

No spiritual product can guarantee a particular outcome in health, wealth, relationships or career.
Our products are best used as supportive tools to:

• Strengthen your intentions
• Bring calm and clarity
• Create a more positive atmosphere

Results vary from person to person. We always recommend using your own judgment and, where needed, consulting qualified professionals.

7. Can your products replace medical or professional treatment?

No. Our products are not a substitute for medical, psychological, financial or legal advice or treatment.
They may support relaxation, positivity and spiritual well-being, but you should always follow the guidance of qualified doctors and professionals for serious concerns.

8. How do I cleanse and maintain my spiritual products?

Basic ways many people use (only if suitable for that item):

• Smoke cleansing (incense, dhoop, sage, etc.)
• Light cleansing (keeping near natural sunlight or moonlight – avoid direct, harsh sun on sensitive items)
• Mantra / prayer (chanting or silent intention)

Always check the product description or care instructions—some items (like certain crystals or metals) may be sensitive to water, salt or sunlight.

9. How long does shipping take?

We aim to process and dispatch orders as quickly as possible. Delivery time usually depends on:

• Your location
• Courier service and shipping option chosen

You’ll receive tracking details once your order is shipped so you can follow its journey. (Adjust exact timelines as per your actual policy.)

10. Do you ship internationally?

If international shipping is available, details will be mentioned at checkout.
If your country isn’t listed, you can contact us via our support channels and we’ll let you know if a custom shipping arrangement is possible.

11. What is your return or exchange policy?

We want you to be happy with what you receive. In general:

• Unused, unopened products may be eligible for return or exchange within a set time period.
• Certain items (like personalized, consecrated or fragile products) may not be eligible.

Please check our official Return & Refund Policy page for full details and conditions.

12. Is my payment and personal information secure?

Yes. We use trusted, secure payment gateways so your card and payment details are encrypted and protected.
We also respect your privacy and only use your information to process orders and provide customer support, as outlined in our Privacy Policy.

13. Do you offer Cash on Delivery (COD)?

If COD is available in your area, you’ll see “Cash on Delivery” as an option during checkout.
Availability may vary by location and order value. (Customize based on your actual COD rules.)

14. Do you provide personalized astrology or Vastu consultations?

If we offer consultations, the details will be clearly mentioned on our website (packages, booking method, and process).
Any guidance provided is based on traditional systems of astrology/Vastu and should be seen as spiritual or cultural guidance, not as guaranteed prediction or professional advice.

15. How can I contact AstroVastuStores for support or queries?

You can reach us through:

• Our Contact Us page form
• Email: support@astrovastustores.com
• WhatsApp / phone: 7046424758

We’re happy to help with product selection, order issues, or general questions about our store.

1. What is your return policy?

We accept returns on eligible products that are unused, in original condition and packaging, and returned within [7 days] of delivery.
Some sacred, customized, or energized items are non-returnable (see below).

2. Which items are NOT eligible for return?

Due to the spiritual and personal nature of our products, the following are generally non-returnable, unless you received them damaged or wrong:

• Energized / charged / consecrated items
• Personalized products (made as per your name, birth details, horoscope, Vastu map, etc.)
• Used puja items (incense, dhoop, oils, powders, etc.)
• Rudraksha, malas, crystals or yantras that show signs of wear or use
• Digital services (astrology reports, consultations) once delivered
• Products bought during clearance / final sale offers

Always check the product page for specific return eligibility.

3. How many days do I have to place a return request?

You must raise a return request within [X7days] of receiving your order.
For damaged or wrong products, please inform us within [7 days] of delivery with clear photos/videos.

4. How do I start a return?

To initiate a return:

1. Contact us at [support@astrovastustores.com] / [+91 7046424758] or via the Contact Us form.
2. Share your Order ID, reason for return, and photos/videos (if damaged/wrong item).
3. Our team will review and confirm if your order is eligible, then share return instructions.

5. Do I need to keep the original packaging?

Yes.
Please return the product in its original box/packaging, with all tags, accessories, and the invoice.
Returns without proper packaging may be rejected or may qualify only for a partial refund.

6. Who pays for the return shipping?

This depends on the reason for return:

• If you received a damaged, defective, or wrong product –
  We usually cover the return shipping or arrange a pickup (where possible).
• If you are returning for personal reasons (change of mind, not liked, etc.) and such returns are allowed –
  Return shipping charges are generally paid by you.

Exact details may vary by case; our support team will guide you.

7. How long will it take to get my refund?

Once we receive and inspect the returned item, we typically process approved refunds within [5–6 business days].

• Prepaid orders: refunded to the original payment method (card, UPI, wallet, etc.).
• COD orders: refunded via bank transfer / wallet / store credit, as applicable.

Please note: Shipping charges, COD fees, and payment gateway charges are usually non-refundable, except when the error is on our side.

8. Can I exchange a product instead of getting a refund?

In many cases, yes, subject to:

• Product eligibility
• Availability of stock
• Condition of the returned item

You may be asked to first return the original product. Once it passes inspection, we’ll dispatch the replacement or share a coupon/store credit as per your preference and our policy.

9. What should I do if I receive a damaged, defective, or wrong item?

If your order arrives damaged, defective, or different from what you ordered:

1. Take clear photos/videos of the product and outer packaging.
2. Contact us within [7 days] of delivery with your Order ID and media.
3. After verification, we will offer a replacement, refund, or store credit as per our policy and product availability.

10. Can I cancel my order?

• Orders can usually be cancelled only before dispatch.
• Once an order is packed or shipped, cancellation may not be possible.
• Customized or energized items may not be cancellable once preparation/rituals have started.

To request a cancellation, contact us as soon as possible with your Order ID.

11. Are energized, consecrated, or personalized products returnable?

Generally, no.
Once a product is energized, consecrated, or made specifically for you (based on your details), it cannot be reused or resold, so it is non-returnable and non-refundable, unless you receive it damaged or wrong.

12. How can I contact you about a return or refund?

You can reach the AstroVastuStores support team via:

• Email: [support@astrovastustores.com]
• WhatsApp / Phone: [+91 7046424758]
• Contact form on our Contact Us page

Please include your Order ID, photos (if applicable), and a short description of the issue so we can respond quickly.