Refund Policy

Refund & Return Policy – AstroVastuStores

Last updated on: [05-01-2026]

At AstroVastuStores, we put a lot of care into selecting and preparing our spiritual products. We want you to feel satisfied and supported on your journey. This Refund & Return Policy explains when and how you can request a return, refund, or exchange.

1. General Policy

  • We accept returns on eligible products that are unused, in original condition, and returned within [7 days] of delivery.
  • Some spiritual items are non-returnable for hygiene, energy, and customization reasons (details below).
  • Refunds are processed only after we receive and inspect the returned item(s).

Kindly read the product description carefully before purchase, as some items are clearly marked as “Non-Returnable / Non-Refundable”.

2. Eligible for Return & Refund

Your order may be eligible for return/refund if:

  • You received a wrong product (different from what you ordered).
  • The product is damaged or defective on arrival.
  • You received a missing item in a combo or kit.
  • The product is unused, in its original packaging, with all tags, labels and accessories intact.

In such cases, you must:

  1. Inform us within [2 days – e.g., 24–72 hours] of delivery.
  2. Share clear photos/videos of the product, outer packaging, and invoice as proof.

Our team will review your request and guide you through the next steps.

3. Non-Returnable / Non-Refundable Items

Due to the sacred, personalized, or delicate nature of many of our offerings, the following are generally not eligible for return or refund (unless damaged or wrong item received):

  • Energized / Charged / Consecrated products
  • Personalized items (made as per your name, birth details, horoscope, Vastu map, etc.)
  • Puja items once used (incense, dhoop, camphor, oils, powders, etc.)
  • Rudraksha, yantras, crystals or malas that show signs of wear or usage
  • Digital products or services (e.g., astrology reports, Vastu consultations) once delivered
  • Items purchased during special clearance or “final sale” offers

Please check each product page for specific return eligibility.

4. Return Process

If your item is eligible for return:

  1. Contact Us via email/WhatsApp or the contact form, mentioning:

    • Order ID
    • Reason for return
    • Photos/videos as proof (if damaged, defective, or wrong item)

  2. Once approved, we will share return instructions:

    • Return address
    • Pickup schedule (if available in your area) or
    • Instructions to self-ship the package

  3. Pack the product securely in its original packaging with all accessories, manuals, and invoice.

Note: In most cases, return shipping charges are:

  • Covered by us, if we shipped a wrong or damaged item.
  • Borne by the customer, if returning for personal reasons (change of mind, not liked, etc.), where such returns are allowed.

5. Refund Process

Once we receive your returned item, we will:

  1. Inspect its condition.
  2. Approve or reject the refund based on our policy criteria.
  3. Process the refund within [7 business days] after approval.

Refund mode:

  • Prepaid orders: refunded to the original payment method (card, UPI, wallet, etc.).
  • Cash on Delivery (COD) orders: refunded via bank transfer / wallet / coupon code, as applicable.

Shipping charges, COD charges, and payment gateway fees are generally non-refundable, except where the error is on our side (wrong or damaged item).

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account / payment app / card statement.
  2. Contact your bank or payment provider – sometimes it takes extra processing time.
  3. If you’ve done all of this and still have not received your refund, please contact us with your:
    • Order ID
    • Refund confirmation details

7. Order Cancellations

  • Orders can usually be cancelled only before dispatch.
  • Once an order is packed or shipped, cancellation may not be possible.
  • For customized or energized items, cancellations may not be allowed once processing/rituals have started.

To request a cancellation, contact us as soon as possible with your Order ID.

8. Damaged, Defective or Wrong Product Received

If you receive:

  • A damaged product
  • A defective item
  • A wrong item (different from what you ordered)

Please notify us within [2 hours/days] of delivery, with:

  • Clear photos/videos of the product and packaging
  • Your order ID

We will offer one of the following, as applicable:

  • Free replacement of the product
  • Store credit / coupon
  • Full or partial refund, depending on the case

9. Exchanges

Exchanges may be allowed only on select products and subject to availability.

  • If an exchange is approved, you may need to return the original item first.
  • Once received and inspected, we will ship the replacement.

10. Contact for Refund & Return Queries

For any questions about returns, refunds, or exchanges, please contact:

  • Email: support@astrovastustores.com
  • WhatsApp / Phone: +91 7046424758
    Or use the Contact Us form on our website

Please include your Order ID and a brief description of your issue so we can assist you quickly.

Note: This policy is a general guideline for AstroVastuStores. Specific terms may vary by product, offer, or time period. We recommend reviewing this page before every purchase, as the policy may be updated from time to time.